PALETTE Policies

Online Ordering

PLACING AN ORDER
All orders must be placed at least 48 hours in advance. Same-day cancellations are non-refundable.

DELIVERY & PICKUP
Every order must include a confirmed pickup or delivery time, and someone must be available to receive it. If an order is not picked up or accepted within 30 minutes of the scheduled time, it will be considered canceled.

Need to adjust your pickup or delivery? Let us know as soon as possible! We will do our best to accommodate, but changes are subject to our availability and discretion.

REFUND POLICY
Your satisfaction is our priority! If we make a mistake or your order doesn’t meet our high standards, we’ll do everything we can to make it right. If you have any concerns, please contact us within 24 hours of delivery or pickup so we can address the issue. Due to the nature of our products, refunds cannot be issued beyond this time frame.

For any questions or special requests, feel free to reach out—we’re happy to help!

Catering

CATERING ORDERS & POLICIES
For events serving 15 or more guests, orders must be placed at least two weeks in advance. Shorter notice requests may be accommodated based on availability. To secure your date, a 50% deposit is required at booking, with the remaining balance due on the day of your event.

DELIVERY & PICKUP
All catering orders must include a confirmed pickup or delivery time. If our serveware or display items are used, a breakdown/pickup time must also be scheduled. No need to clean our platters or boards—we’ll handle that for you!

REFUND & CANCELLATION POLICY

  • Cancellations made 20+ days before the event: Eligible for a full refund.

  • Cancellations made 7–19 days before the event: The 50% deposit is non-refundable.

  • Cancellations made less than 7 days before the event: The full amount is due, and no refund will be issued.

Privacy Policy

HOW DOES PALETTE USE PERSONAL INFORMATION?
PALETTE uses personal information provided orally or in writing (including via electronic media) by customers to:

  • Respond to your customer service inquiries

  • Communicate with you about our brand, products, events, or other promotional purposes

You may unsubscribe from email communication sent to you by PALETTE at any time by replying to the message you received with “Unsubscribe” in the subject line or simply by clicking on the unsubscribe link located at the bottom of the email message.

HOW IS MY PERSONAL INFORMATION SECURED?
For your security, our website utilizes an advanced technology known as Secure Socket Layer (SSL) technology. This ensures that all information is transferred via encrypted methods. 

All information is transmitted using the encryption methods described above. You should be able to verify the security status by clicking on the closed lock icon at the end of the URL address bar of your browser.

The information that you provide us will not be shared or sold to other companies other than as necessary to fulfill your request. The information is utilized so that we may offer a high level of service.